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Terms and Conditions
Service Terms and Conditions
Welcome to Tempe Trophy - EngravableZ
Thanks for your interest in our products and services (the “Services”). By using our Services, you agree to the below terms and conditions (the “Service Terms”) in their entirety. The use of this website and its Services indicates your acceptance of these Service Terms (the “Agreement”). PLEASE READ Your AGREEMENT CAREFULLY. If ever in conflict, to the extent of such conflict, the Service Terms will take precedence over any other terms of the Agreement.
As used in the Agreement, “you” means the individual or entity using the Services (and/or any individual, entity or successor entity, agency or network acting on your behalf), “we,” “us” or “Tempe Trophy” means Arizona Accolades, LLC, dba Tempe Trophy, and dba EngravableZ.
Tempe Trophy is a custom-engraving specialist, offering the finest workmanship and quality products. The nature of our business is permanent marking. You are fully responsible for providing us with the accurate information, text, and images to produce your work correctly.
We have the right to refuse or limit your access to the Services. Tempe Trophy reserves the right to change or discontinue services or items on our website temporarily or permanently without notice. All prices, specifications and terms of sales on this site are subject to change without notice. All Services are subject to approval of Tempe Trophy and are not binding until accepted by Tempe Trophy.
All Services are subject to availability of materials and component parts. We are not liable for inability to fulfill order(s) due to material or component shortage.
We do not assume responsibility for any typographical or price errors that may appear on this site. We will inform you of any such error prior to an order being processed.
Your order is important to us and we work to fulfill it within your desired time frame. Normal production time is 10 business days for all stock products and Services. Rush service is available when workload permits. A Rush Fee will likely be charged for your order. The production time for non-stock or custom products and services is approximately 15 to 30 business days.
All orders are considered firm. However, if an order must be canceled, we must have written confirmation prior to your order fulfillment. Orders that have been partially or fully completed will be billed according.
We predominately ship with UPS and insure all packages shipped. In the event that your product is lost or damaged during shipping, we will file a UPS claim on your behalf as long as you are able to provide proof of damage and all relevant packing material and information. Overnight or rush-shipping options are available. Please call our store for additional information.
We hope you will be 100% satisfied with your order. Any claims for repair, replacement or refund must be presented in writing within 30 days of order shipment or order pick up for our review and approval. Approving the return of Services is subject to circumstance and will not be granted in situations where Tempe Trophy fulfilled the expected Services with accuracy. Non-engraved merchandise authorized for return by Tempe Trophy will be subject to a 20% restocking fee. Personalized items may not be returned.
PAYMENT & CREDIT TERMS
Payment in full required to begin production of an order. All products will be shipped only after payment has been received
SALES TAXESTempe Trophy is responsible for all taxes (if any) associated with the goods and services provided to the end customer. If you are a resale or wholesale customer with the intent to resale the Services, you are responsible for all taxes (if any) associated with the Services that you are providing to another end customer.
COPYRIGHT/ IMAGE USE
Tempe Trophy does not claim rights or privileges to any images, designs, logos or artwork used to create its products. Tempe Trophy does not claim to have any rights or privileges to create, reproduce or sell any image, design, logo or artwork held in copyright and/or trademark by another holder. Tempe Trophy assumes the client has permission to use the image, design, logo or artwork submitted for production. The client agrees to assume any and all liabilities for legal actions taken against Tempe Trophy for copyright infringement and all alleged infringement of rights will be referred to the client who ordered the product with the alleged infringed property. Tempe Trophy will not bear liability for infringement.
Tempe Trophy reserves the right to use images of any product produced for advertising and display purposes unless the client requests otherwise in writing at the time they place the order.
LOGO & DATA UPLOADS
Please provide artwork via download using the following guidelines for submission.
- Preferred formats are vectored file: .eps, .ai and .cdr
- Other compatible formats are .pdf, .tiff, .jpg (300 dpi or higher)
- Artwork should be black and white, without any form of grayscale or shading
***Additional charges may apply for the recreation of customer artwork in any other format than those listed above.
You may also choose to upload data files for easy text transfer, team lists, one-line text changes, etc.
- Preferred formats include, Microsoft Word or Excel, or PDF.
Tempe Trophy is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Tempe Trophy Web site and governs data collection and usage. By using the Tempe Trophy website, you consent to the data practices described in this statement.
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Changes to our Privacy
If you do not wish to receive e-mail from us, please respond to any unsolicited e-mail and ask us to remove you from our list.
203 W. Baseline Rd, Suite 103A
Tempe, AZ 85283